Refund & Cancellation Policy
How subscriptions renew, how to cancel, and when refunds apply.
1. Subscriptions and auto-renewal
Paid Solipsis plans are per-seat subscriptions billed monthly or annually through Stripe. They renew automatically at the end of each billing period at the then-current price until canceled. We will send transactional emails such as receipts and, where a payment fails, a notice.
2. Cancellation
You can cancel at any time from the in-app billing settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. Canceling is reversible until the period ends. When the subscription ends, the workspace is locked: members can still sign in, read existing content, and export it, but cannot post new content or add members until a paid plan is restored. There is no free tier.
3. Refunds
Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused seats, or unused time after cancellation. We may, at our discretion, offer a refund or credit in individual cases.
Consumer cooling-off (EU/UK)
If you are a consumer in the EEA or UK, you may have a statutory right to cancel within 14 days of purchase. By starting to use the Service during that period you may be asked to acknowledge that you lose the right to cancel once the Service has been fully performed, to the extent permitted by law. Contact [email protected] to exercise a statutory right.
4. Plan and seat changes
Upgrades, downgrades, and seat changes take effect as described in-app and are prorated by Stripe. Adding seats mid-cycle results in a prorated charge; reductions apply going forward.
5. Failed payments
If a payment fails, we may retry and notify you (dunning). If it remains unpaid, the workspace is locked — members can still sign in, read, and export existing content, but cannot post or add members until a successful payment restores it. There is no free tier.
6. Taxes and chargebacks
Fees exclude taxes, which are your responsibility. If you believe you were charged in error, contact [email protected] before initiating a chargeback so we can help. Fraudulent chargebacks may result in suspension.